And do you know what most [airlines] wanted to talk about? You guessed it. The baskets of ancillary revenue they’re harvesting by charging us fees for checking bags, choosing coach seats or whatever. Forget that their houses are burning down. They found a tap in the bathtub with some water leaking out, so they’re thrilled.
Excerpt from Jason Kottke’s “Airlines nickel and diming themselves to death” at http://kottke.org/09/10/airlines-nickel-and-diming-themselves-to-death
